dustbags.me.uk Help


FAQ's

Account (My account) 
Cancelling orders 
Changing your personal information 
Complaints 
Copyright 
Customs & duty 
Delivery 
Gift vouchers 
Payment information 
Payment methods 
Privacy 
Returns policy 
Security 
Shipping & handling 
Shopping methods 


Account (My account)
If you need to contact us, be it praise or criticism, please call our telephone number 01562 777111 between the hours of 9.00am - 5.00pm GMT Monday to Friday or fax us on 01562 777001. Call are charged at BT's standard rates. Alternatively, e-mail us at sales@dustbags.me.uk. We can also be contacted the old-fashioned way, by post, at dustbags.me.uk, 40 High Street, Belbroughton, Stourbridge, DY9 9SU.

Cancelling orders
If you change your mind within a few days and need to cancel an order please do so as soon as possible by sending us an email to info@dustbags.me.uk together with your order number or telephone us on 01562 777111. However, if we have already despatched your order, then our returns policy will apply.

Changing your personal information
You have access to your personal information by visiting 'My account'. Here you can change details such as name, address, password, etc.

Complaints
At dustbags.me.uk we strive for the highest quality in everything we do, however there are occasions when things can go wrong. If you have a complaint, we certainly want to hear about it, so we can help to resolve the issue.

If you have a complaint please contact customer services on
E-mail: info@dustbags.me.uk
Tel: 01562 777111
Fax: 01562 777001

Our customer service department is staffed from Mon - Fri 9am-5pm GMT.

We aim to respond to all complaints within 5 working days. In most cases customers receive a response within 48 hours.

Copyright
This website and all the images contained within it are protected by copyright and may not be reproduced in any way whatsoever without prior written authorisation from dustbags.me.uk.

Customs and duty
Please note that all shipments to non EU countries may be subject to local import duties and taxes. These charges may be levied once goods have reached your country. Any charges for duty, etc are your responsibility. Please bear this in mind when completing your overseas order.

Delivery
We carry considerable stock of most merchandise and subject to availability we seek to despatch most orders on the same day by Royal Mail or courier for delivery within 1-2 days after this. If we are out of stock on your items or for handmade items, we will inform you by email of an estimated dispatch date.

All deliveries are carried out by a one-person delivery. If necessary, you should be able to provide assistance to the driver in carrying the goods from the delivery vehicle to your requested point of delivery.

Payment information
Please note, due to the nature of our secure payment system, your credit card is authorised at the point of sale. Your card will then be billed within 5 days of authorisation. Should you decide to buy via off-line methods you will only be charged for items once they are ready for despatching.

Payment methods
We accept the following payment cards:- Visa, MasterCard, Delta and Switch.  We also accept cheques, postal orders, money orders and the old fashioned method of cash! When sending cash, money orders or postal orders, this must be sent via Recorded Delivery or an equivalent secure method

Cheques must be made payable to dustbags.me.uk

Privacy
All information collected is through the ordering/registration process and is in accordance with the Data Protection act 1998. 

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes: 

your name 
address 
phone number 
email address 

We will never collect sensitive information about you without your explicit consent. 
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us info@dustbags.me.uk. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us. info@dustbags.me.uk

Returns policy
Here at dustbags.me.uk we want you to be happy with both our products and our service. If you do receive faulty goods or wish to return any item, please contact us immediately at info@dustbags.me.uk or call us on 01562 777111. We will then issue you with a returns number which should be written onto the Freepost label supplied with your order. 

You have the right to cancel your order within 7 working days of receiving your goods and we will seek to refund your money within 30 days of the cancellation, excluding the original postage charge which is non-refundable. Please ensure that the items returned in good condition with all original packaging.

All items in our 'Sale' are of high quality and may be end of season, surplus stock or discontinued lines and available at a discounted price. For this reason, customers returning sale items, excluding returns for faults, will be given a credit refund only which can be applied against a future order. 

Proof of posting will be required.

Security
Your transaction is sent to our server via a secure connection that has been encrypted using a 128 bit Secure Socket Layer (SSL) architecture (depending on browser support). All information that is encrypted cannot be read by any third party. When a page is secure the address bar should change from http:// to https://.

Shipping and handling
The following shipping costs will be charged:-
UK Mainland -
Free - Royal Mail or Courier

Your statutory rights as a consumer are not affected.

Shopping made easy with dustbags.me.uk!
You can shop with dustbags.me.uk by going on-line at www.dustbags.me.uk 24 hours a day, 7 days a week. We also offer a shopping by phone service, our friendly team can be contacted on 01562 777111 Monday to Friday between the hours of 9.00am and 5.00pm. To place your order by phone, please have your credit card handy as we will need payment details, including delivery and invoice address. Out of hours we have a manned customer services helpline and we will come back to you as soon as we are open for trading. 

Enjoy shopping with dustbags.me.uk!